RETURNS & REFUND POLICY

Last updated: 3 September 2026

Empire Muse Studio provides digital creative services, including branding, graphic design, social media design and website design. As these services are digital and often created specifically for each client, traditional physical returns do not apply.

Cancellations

If you wish to cancel your project, please contact Empire Muse Studio as soon as possible.

If no work has started, you may be eligible for a full refund, subject to any statutory rights and the terms agreed at the time of booking.

If work has already started at your request, you may be charged for the work completed up to the date of cancellation. Any refund due will therefore be calculated based on the amount paid and the work already carried out.

Deposits

Where a deposit is required to secure a project, the deposit forms part of the total project price.

The treatment of any deposit following cancellation will depend on whether work has begun, the work already completed and any applicable consumer rights.

Empire Muse Studio does not use deposit terms to remove or restrict any statutory rights that legally apply to the client.

Bespoke & Custom Design Work

Many Empire Muse Studio services are personalised and created specifically for the individual client.

Once design work has begun, refunds will not automatically be available simply because the client changes their mind, dislikes a chosen direction after approving it, or decides they no longer wish to continue.

Any refund will be assessed fairly based on the circumstances, the stage of the project and the work already completed.

Digital Deliverables

Due to the nature of digital products and services, completed and delivered digital files cannot be physically returned.

Once final files or completed digital work have been supplied, refund requests will only be considered where required by law or where Empire Muse Studio has failed to provide the agreed service.

Revisions

Requests for reasonable changes should be made through the revision process included within your chosen package.

A request for revisions does not automatically entitle the client to a refund.

If the requested changes fall outside the agreed project scope or exceed the included number of revisions, additional fees may apply.

Website Design Projects

For website design projects, refunds will be assessed according to the stage the project has reached and the amount of work completed.

Any third-party fees already paid or committed, including domains, apps, subscriptions, themes or platform charges, may not be refundable where those charges are controlled by an external provider.

Client Delays

Refunds will not normally be issued because a project has been delayed due to the client failing to provide required information, content, feedback, approvals or payments within a reasonable timeframe.

Problems With Your Service

If you believe the service you received does not match what was agreed, please contact Empire Muse Studio as soon as possible so the issue can be reviewed and, where appropriate, resolved.

Consumer Rights

Nothing in this policy is intended to remove or restrict any rights you may have under applicable UK consumer law.

Contact

For cancellations or refund enquiries, please contact:

Empire Muse Studio
Email: Empiremusestudio@hotmail.com
Website: Empiremusestudio.co.uk